Do you have a question about the HeiQ V-Block washable masks? Others may have asked the same. Find some frequently asked questions and their answers below.

How do I need to wash the HeiQ V-Block washable masks?

If you use your mask every day, it is recommended to wash the mask at least once a week in gentle wash program at 104° Fahrenheit. Best in a washing bag. Do not put the mask in the tumbler. The masks can be washed 30 times, after that the technologies added to enhance the functionality and comfort of the mask will deteriorate.

What do I do with the mask after 30 washes?

After the deterioration of the technologies that enhances the functionality and comfort of the mask, your mask can still be used. But the level of comfort and protection it provides you would not be as good as a new mask. Therefore, you may also consider it is time to replace it with a new one. You can dispose or recycle the old mask the way you normally dispose or recycle your textiles. Either in the textile garbage if you have or in the normal household garbage.

What colors of the mask are available?

All available colors are on our webshop. HeiQ will add new colors from time to time and offer special editions on some occasions.

We offer personalized masks for 500 masks or more.

How to put on and take off a mask?

Please watch this informative video of the WHO:

Our HeiQ V-Block technology makes the surface of the mask uninhabitable for microbes. However, it is better that you don’t touch it, as claimed in the video.

Can I buy a single mask?

No. Our masks are sold in duopacks (packages of two masks) so you can wear one while the other one is being washed and dried.

What are the small plastic parts that come with the mask?

These are the adjusters for the elastic ear loops. In case those are too large for your face, you can tighten the ear loops to your specific needs. To put them back on the ear loops use a paperclip.

What is HeiQ V-Block, is it safe and how does it work?

HeiQ V-Block was developed specifically to be used in face masks to enhance the protection to the masks. All of its ingredients have been carefully selected from the International Nomenclature of Cosmetic Ingredients (INCI) list. Its cosmetic grade silver chloride in micro-particle size combined with a bio-based liposome vesicle technology effectively inhibit microbes on the masks.

What are the other technologies on the Multi Hi-Tech version of the washable mask?

You can find the explanation of HeiQ Smart Temp, HeiQ Pure and HeiQ Eco Dry on the HeiQ corporate technology web page.

Does HeiQ V-Block contain nano-silver?

No, we do not use nano-silver in the HeiQ V-Block technology. Instead we use silver chloride in the micro-scale, that is 1000 times bigger than nano-scale.

Is there a risk of inhaling the silver chloride?

No, the technology is permanently fixed to the fiber, immobile on the fabric and cannot be inhaled.

Can I buy your masks with an invoice?

You can pay by credit card or PayPal, but not by invoice. By default, the masks are not delivered with an invoice, but in case you do need one for you records, please request an invoice by writing an email to ppe@heiq.com. We are happy to assist.

Can the mask cause any skin irritation?

We have tested the mask for skin irritation and the mask passed the standard cosmetic tests. In the unlikely case that you have undesired skin reactions, please refrain from using the mask and, if needed, consult your doctor.

Yes. HeiQ V-Blockis a formulation of two HeiQ technologies, HeiQ Pure TAG (CPID 501264-00/CHZN5531, silver-based antimicrobial t) and HeiQ Effect VB (CPID 690473-17, cosmetic liposome-based technology), together called HeiQ V-Block NPJ03. 

HeiQ V-Block is registred with US TSCA and EU BPR & EU REACH compliant . The active ingredient is registered with US EPA.